Last updated: 2 June 2026
Terms & Conditions
These terms govern your use of FoodCore.io. By subscribing to or using the service you agree to be bound by them in full. Please read them carefully before proceeding.
FOODCORE.IO LIMITED (company number 17168660), registered in England and Wales ("FoodCore", "we", "us"). These Terms & Conditions ("Terms") govern access to and use of the FoodCore.io software-as-a-service platform ("Service") by the subscribing business ("Customer", "you"). These Terms should be read alongside our Privacy Policy and Cookie Policy.
1. Who We Are
FoodCore.io is operated by FoodCore.io Ltd (FOODCORE.IO LIMITED), company number 17168660, registered in England and Wales. Contact: info@foodcore.io.
2. Acceptance of Terms
By subscribing to or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service. These Terms form a legally binding contract between FoodCore.io Ltd and you.
3. The Service
FoodCore.io provides cloud-based kitchen management software designed for UK food businesses, delivered as a web application. The Service is available on two plans:
- FoodCore Essentials — recipe management, allergen management, and food label printing.
- FoodCore Core — everything in Essentials, plus stock management, production scheduling, meal planning, analytics, batch costing, and team management.
The Service is a B2B (business-to-business) product intended for use by food businesses and their authorised employees. It must not be used for personal, domestic, or household purposes.
4. Subscriptions and Payment
FoodCore.io is offered on a monthly subscription basis. Prices are in GBP. FoodCore.io Ltd is not currently VAT-registered; no VAT is charged.
| Plan | Price | Includes |
|---|---|---|
| FoodCore Essentials | £19/month | Recipes, allergen management, label printing |
| FoodCore Core | £55/month | Everything in Essentials + stock, scheduling, analytics, batch costing, teams |
Both plans include a 7-day free trial — no payment card required. Trials are available to new accounts only (one per business). At the end of the trial your account will be suspended unless you confirm a paid subscription. No charge is made if you do not proceed.
Subscriptions are billed monthly. All payments are processed by Stripe — we do not store your card details. Invoices are issued by email on each billing date. If a payment fails you will be notified and given a 7-day grace period before access is suspended.
You may cancel at any time by emailing info@foodcore.io. Cancellation takes effect at the end of the current billing period. No partial refunds are given for unused portions of a billing period.
We may revise fees on no less than 30 days' written notice. If the revised fees are not acceptable you may cancel before they take effect without penalty.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in connection with any unlawful activity.
- Attempt to access, copy, disrupt or tamper with another subscriber's data or any part of our infrastructure.
- Probe, scan or test the security of the platform or circumvent any access controls.
- Reverse-engineer, decompile or disassemble any part of the software.
- Use the Service to build or assist in building a competing product or service, including by copying workflows, screen designs, or output formats.
- Resell, sublicense or commercially exploit the Service without our prior written consent.
- Introduce malware, viruses, or any harmful code to the platform.
- Place an unreasonable or disproportionate load on our infrastructure. We will notify you if your usage materially exceeds that expected of a single small food business.
6. Intellectual Property
The FoodCore.io software, platform, design, brand, and documentation are the intellectual property of FoodCore.io Ltd or its licensors. Nothing in these Terms grants you any rights in the underlying software beyond a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.
You retain full ownership of all data and content you upload to FoodCore.io. We do not claim any intellectual property rights over your data. We process it only as necessary to provide the Service to you.
7. Data Protection and Analytics
We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details of how we collect, use, and protect personal data, please read our Privacy Policy. In brief:
- We act as your data processor for personal data you upload about your own customers; you remain the data controller for that data.
- We act as data controller for the personal data you provide to us as a subscriber (name, email, billing details).
- We do not sell your personal data to any third party.
- Account data is retained for the duration of your subscription plus two years after termination.
- Website analytics and session recording: our website uses PostHog (EU-hosted) to collect visitor analytics, session recordings (screen replays), and heatmaps. These tools record how visitors navigate and interact with our website — including click patterns, scroll depth, and page journeys — to help us improve the site. No passwords, payment card data, or personal account information are captured in session recordings. PostHog is only active with your cookie consent. See our Cookie Policy for full details.
- Our website also uses Google Analytics 4 and Google Ads conversion tracking, subject to cookie consent.
8. Limitation of Liability
To the maximum extent permitted by law, our total aggregate liability to you for any claim arising from or in connection with the Service is limited to the fees paid by you in the three months immediately preceding the date on which the claim arose.
We are not liable for loss of profits, loss of data, business interruption, loss of goodwill, or any indirect or consequential loss of any kind, even if we were advised of its possibility. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under English law.
The Service is provided on an "as is" and "as available" basis. We make no warranty that it will be uninterrupted or error-free. All outputs — including allergen matrices, nutritional data, and food labels — are generated from information you provide. You remain solely responsible for verifying all outputs before use and for compliance with all applicable food safety and labelling legislation.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We may update these Terms from time to time. We will notify active subscribers by email at least 30 days before material changes take effect. The date at the top of this page reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you may cancel your subscription before they take effect.
11. Affiliate Programme Terms
Effective date: 1 June 2026 · Version 1.1 · Operated via Endorsely
These Affiliate Programme Terms govern your participation in the FoodCore.io affiliate programme. They form a legally binding agreement between you (“Affiliate”, “you”) and FoodCore.io Ltd. By joining the programme and accepting these terms within Endorsely, you agree to be bound by this section and by the rest of these Terms and our Privacy Policy. In the event of any conflict, this section takes precedence for matters specific to the affiliate relationship.
11.1 Programme Overview. The FoodCore.io affiliate programme allows approved individuals and organisations to earn recurring commission by referring new paying subscribers using a unique tracking link provided through Endorsely. Referrals are tracked with a 30-day cookie attribution window (last-click). If a visitor subscribes within 30 days of clicking your link, the referral is attributed to you.
11.2 Eligibility. To participate you must be at least 18 years of age, have an active Endorsely account connected to the FoodCore programme, and operate a legitimate platform or audience relevant to food businesses or food entrepreneurship. We reserve the right to decline or terminate any application at our sole discretion.
11.3 Commission Rate. You earn a flat 10% of net subscription revenue for every paying customer you refer. “Net subscription revenue” means the fee actually received after any discounts, excluding VAT and Stripe fees. Where a discount code is used, commission is calculated on the discounted amount. We reserve the right to reduce the commission rate on 30 days' written notice.
| Plan | Monthly price | Your commission (approx.) |
|---|---|---|
| Essentials | £19/month | ~£1.90/month per active referral |
| Core | £55/month | ~£5.50/month per active referral |
11.4 Minimum Payout & Payment Schedule — Net 15. Commission is paid once your accumulated balance reaches £10. Commissions earned in a calendar month are paid on or before the 15th day of the following month (e.g. January earnings paid by 15 February). Balances below £10 carry forward. All payments are in GBP. You are solely responsible for any income tax or National Insurance arising from commission payments. Chargebacks or refunds processed after payment will be deducted from the following month.
11.5 Free Trial Periods. FoodCore offers a 7-day free trial with no payment card required. No commission is earned during a trial. Commission is triggered only upon a subscriber's first successful payment.
11.6 Clawback Events. Earned commission may be reversed in the following circumstances: a referred customer obtains a refund in the same billing month; a payment is charged back by their bank; the referral was made fraudulently or in breach of these Terms; or the customer was already a FoodCore subscriber or was previously referred by another affiliate. Clawback amounts are deducted from your next payment. We will not seek repayment of previously paid commission except in cases of fraud or material breach.
11.7 Discount Code Rules. Where FoodCore provides a discount code, it is for use by your audience only — not for your own subscription. Do not post codes to voucher sites, cashback platforms, or discount aggregators (e.g. Honey, TopCashback, HotUKDeals). Commission on discounted subscriptions is calculated on the net amount actually charged. Misuse constitutes a material breach and may result in immediate termination and clawback.
11.8 Brand Usage. FoodCore grants you a limited, non-exclusive, revocable licence to use the FoodCore.io name and approved assets solely to promote your affiliate link during your participation. You must refer to the product as “FoodCore” or “FoodCore.io”, clearly disclose your affiliate relationship in all promotional content in accordance with the ASA/CAP Code (e.g. #ad or #affiliate), and make only accurate claims consistent with FoodCore's published marketing. You must not alter our logo, register domain names or handles incorporating “FoodCore”, or use our brand in connection with offensive or disreputable content.
11.9 Prohibited Promotion Methods. The following are strictly prohibited and constitute a material breach:
- Spam: unsolicited bulk email, direct messages, or use of purchased contact lists without prior consent.
- Brand bidding: paid search ads (Google Ads, Bing, etc.) targeting “FoodCore” or “FoodCore.io” keywords, or paid social ads using our brand as a primary element, without prior written approval.
- Voucher & cashback sites: posting your link or discount codes to public voucher sites, deal forums, or cashback platforms (e.g. Honey, TopCashback, HotUKDeals).
- Deceptive promotion: fake reviews or endorsements, impersonation, misleading claims about features or pricing, or undisclosed commercial relationships.
- Self-referral & cookie stuffing: using your own link for your own subscription, or any technical manipulation of attribution.
- Automation: bots, scripts, or tools generating artificial clicks, sign-ups, or impressions.
11.10 Termination. Either party may terminate participation at any time by written notice to info@foodcore.io or via Endorsely. Confirmed commission earned before termination is paid at the next Net-15 date, subject to the minimum threshold. FoodCore may terminate immediately without notice for fraud, material breach, or actions damaging FoodCore's reputation, and may forfeit or recover commission in such cases.
11.11 Independent Contractor. You are an independent contractor, not an employee, agent, or joint venturer of FoodCore.io Ltd. You have no authority to enter into agreements on FoodCore's behalf.
11.12 Limitation of Liability. To the maximum extent permitted by law, FoodCore's total liability to you is limited to commission payments made in the three months preceding the claim. FoodCore is not liable for loss of anticipated commission, loss of profits, or indirect or consequential loss.
11.13 Affiliate Data. We process your personal data as an affiliate partner in accordance with our Privacy Policy (Section 10). Performance and commission data is retained for 3 years after programme termination.
11.14 Changes to the Programme. We may modify these affiliate terms at any time with 30 days' written notice. Continued participation constitutes acceptance. If you do not accept the changes, you may terminate before they take effect without penalty.
12. Contact
For any questions about these Terms, contact us at info@foodcore.io.